Redwood of Wildewood
Trash & Recycling
Trash and recycling services are contracted through Waste Management, Inc. with some trash collection services being subcontracted to Goode Companies, Inc.
At the 2019 Annual Homeowners meeting, attendees voted to reduce trash collection to once per week, while retaining recycling collection once per week. In addition to reduced cost, reduced environmental impact was a deciding factor among voting neighbors. Reduced truck travel has mitigated noise and road damage.
96 gallon Toters for both trash and recycling are provided as part of our contract but must be requested by contacting Tom Brouwer at
treasurer@redwoodofwildewood.com
Recycling is single-stream recycling which allows you to put all recyclables into one bin without sorting. Please check the Waste Management website for what materials are recyclable.
http://www.wm.com/thinkgreen/what-can-i-recycle.jsp
Trash collection takes place on Tuesdays and Fridays, trash bins must be placed street side by 5 a.m., (Toters must be placed with lid opening towards street).
Recycling collection takes place every Thursday, recycling bins must be placed street side by 5 a.m., (Toters must be placed with lid opening towards the street).
Bulk Pick Up - Waste Management will provide bulk pick up of items such as mattresses, furniture, major appliances, engine parts with bulk pickup pre-arranged directly with Waste Management. To schedule a bulk pick up, please call 800-553-7771 and ask for the commercial department and tell them it is the Redwood of Wildewood account.
Holiday Schedule - In general, collection will take place the following day when regular pick up is on a holiday. Tuesday trash collection will be delayed to Wednesday, Thursday recycling would take place on Friday and Friday trash would be picked up on Saturday.
To confirm holiday schedule please consult the Waste Management web page.
https://www.wm.com/facility.jsp?zip=20619
GENERAL HOLIDAY SCHEDULE for WASTE MANAGEMENT
New Year's Day - Closed
Day After New Year's Day - On Holiday schedule
Martin Luther King Day - Regular schedule
Memorial Day - Closed
Independence Day - Closed
Labor Day - Closed
Thanksgiving Day - Closed
Day after Thanksgiving Day - On Holiday schedule
Day before Christmas - Regular schedule
Christmas Day - Closed
New Year's Eve - Closed
Inclement weather policy - Waste Management will cancel pick up when county maintained roads are not plowed.
If snow, ice or other hazards are present on private roads, (Silk Oak Way, Purple Plum Way, Cattail Lane, Ash Creek Way, White Ash Lane, Acorn Lane and all shared driveways), bins must be taken to the nearest county maintained roads, (Redwood Lane, Almond Court or Ash Court), for pickup. Waste Management vehicles will not attempt to navigate private roads in less than ideal conditions.
Note: If Waste Management does not collect due to inclement weather the Redwood of Wildewood HOA receives a credit for missed services.
A Special Wintertime Message for Our Valued Waste Management Customers
Waste Management would like to thank you for allowing us to service you. Along with being good stewards of the environment, our core value is the safety and protection of our employees, customers and the general public. To live up to these expectations, we train our drivers and managers on various safety techniques and occasionally make the decision to refrain from servicing some areas due to inclement weather. The potential for injury and accidents is greater during these times, so we must not travel in certain areas. During periods of inclement weather, we update service delays through www.wm.com/weather-alert/index.jsp, local TV and radio stations, as well as local newspapers. We may also notify you by phone or email if your collection route is cancelled or will be delayed.
We understand that weather events are an inconvenience, but thank you in advance for your understanding. To help our customers better understand our commitment to safety, we have included a brief list of Winter Weather Facts, Frequently Asked Questions (FAQs) and Tips on how you can help us service you better during winter months.
Common factors that may lead a driver to be unable to service your location during inclement weather:
Unable to access trash/recycle container due to being plowed in
Cannot open gate on trash/recycle enclosure due to deep or plowed in by snow
Snow / Ice too deep to push trash/recycle container to truck
Steep hill or winding road that may be difficult to navigate during snowy or icy conditions
Poor visibility due to snow/high winds
No place to turn around due to areas not being plowed
Your trash/recycle may have been covered or buried in snow and not visible to the driver
Your trash/recycle may have been placed on or behind a snow mound and may have been inaccessible to the driver/helper to safely reach
In the event of a State of Emergency being issued
FAQs and Tips
Q. "My road was plowed and I was able to drive down my road to go to work. I don't understand why your driver didn't drive down my street."
A: Our drivers have been empowered to make decisions regarding the safe operation of their vehicle. Our vehicles are much larger and heavier than a passenger vehicle and do not handle in the same manner. One of our normal full size collection trucks can weigh over 40,000 pounds when empty and over 70,000 pounds when fully loaded. In comparison, the average passenger vehicle weighs about 4,000 pounds.
Q. "Why can't Waste Management use 4 wheel drive vehicles to provide service during the winter months?"
A. During inclement weather there may be thousands of customers affected. It is not possible or practical for us to be able to service everyone in this manner.
Q. "Our driver usually arrives before daylight. During the winter he doesn't come until much later. Why isn't the pickup time consistent?"
A. Our vehicles are slowed by poor road conditions just as passenger vehicles. In addition, it can take our employees longer to service customers during bad weather. They must use extra caution while getting on and off the truck, while walking on icy surfaces or through deep snow to retrieve waste materials just as you might when you go to your mailbox or to retrieve your newspaper.
Q. "What are some things I can do in order to help Waste Management during the winter months?"
A. There are several things listed below that you can do to help us service you better during inclement weather.
Please check www.wm.com/weather-alert/index.jsp for weather related delays.
Allow extra time for our drivers to arrive at your location before contacting our office.
Make sure your trash bags/cans are visible and easily accessible by our driver.
Please keep in mind that white bags are hard for our drivers to see on snow covered ground or in snowy conditions.
Please understand that our vehicles are very different than yours and don't handle the same in snow or icy conditions. Our drivers make everyone's safety their number 1 priority, so sometimes they must decide not to service a particular road to protect everyone from potential injury or property damage.
We are always available to assist you with any comments, concerns or inquiries you may have regarding your service. Please feel free to contact our Customer Service Department at www.wm.com.